Executive & administrative support
Inbox and calendar coordination, meeting scheduling, action tracking, documentation, and reports.
EXECUTIVE SUPPORT & AUTOMATION
Organized operations.
Dependable
follow-through.
I’m Ken. I support executives and business development teams with communication, prospect research, accurate CRM records, and follow-ups. I also build n8n automations that connect work tools and keep important actions traceable.
Monday.comOutlookTeamsn8nGoogle Workspace
Ken Andrei Cadungog
Executive Assistant & Automation Specialist
Open to remote opportunities
01 / ABOUT
A steady hand
behind busy teams.
I bring together executive support, business development, customer communication, data management, and practical automation.
From coordinating meetings to keeping CRM records accurate, I focus on clear communication and dependable follow-through. My background in government IT gives me a practical foundation for managing systems and information.
ResearchOrganizeCommunicateFollow through
Experience
Jan 2026 — Present
Virtual Assistant | Business Development Support
Australian Business Development Team · Remote
Mar 2024 — Sep 2025
Chief IT — Data Management Office
Pagadian City Mayor’s Office · Pagadian City
Feb 2023 — Mar 2024
Customer Support Representative
Private Employer · Remote
Jul 2022 — Jan 2023
Data Entry Specialist
Private Employer · Remote
2014 — 2020
BS Civil Engineering
Southern Mindanao Colleges
02 / SERVICES
Support that keeps
the work moving.
CRM & business development
Prospect research, contact verification, CRM organization, personalized outreach, and follow-up tracking.
Workflow automation
n8n workflows for research, communication, reminders, approval steps, and activity records.
Customer & data support
Inquiry coordination, accurate documentation, record review, and data cleanup.
03 / AUTOMATION & SELECTED WORK
Practical systems.
Real work behind them.
Four connected systems I built, alongside examples of my executive, CRM, and customer support work. Employer and client details are kept private.
TELEGRAM · N8N · MICROSOFT 365 · MONDAY.COMMy Telegram operations assistant
My Telegram operations assistant
Daily briefings, work alerts, tasks, and work-tool access in one assistant.
The challenge
Important requests and next actions arrive across email, Teams, calendars, and CRM records.
What I built
A command hub connected to intake, briefing, alert, task, file-reading, CRM, and calendar workflows.
The result
A published assistant system with stored task and delivery state. Sending tools include approval checks and draft verification.
Work intakeBriefings & alertsTasks & actionsReviewed sending
N8N · MONDAY.COM · OUTLOOK · AI DRAFTINGPersonalized initial outreach
Personalized initial outreach
Turn a researched lead into a tailored introduction and a traceable CRM record.
The challenge
Fresh prospects need relevant outreach while existing conversations need different handling.
What I built
CRM history checks, structured email drafting, final mail and record checks, sent-copy verification, and a follow-up handoff.
Recorded work
30 prospects and 30 personalized outreach emails reported on 7 October 2026. Sampled CRM records show sent status and scheduled follow-up dates.
The records support outreach activity; they do not attribute every email or business result to this automation.
N8N · MONDAY.COM · OUTLOOK · SEND RECORDSContext-aware prospect follow-ups
Context-aware prospect follow-ups
A deliberate follow-up process with due dates, conversation checks, and confirmed-send tracking.
The challenge
A new reply, an opt-out, or an uncertain earlier send should change the next step.
What I built
A workflow that checks previous correspondence and due dates, prepares messages, verifies sending, and reconciles saved attempts.
Recorded work
100 personalized follow-up emails reported on 16 September 2026. The workflow defines timing, review holds, and CRM updates around confirmed sends.
The daily figure describes operations work. Automation-specific response rates and time savings have not been measured.
N8N · OUTLOOK · BUZZ · MONDAY.COMCall recordings into CRM actions
Call recordings into CRM actions
Convert a recording into a transcript, a structured summary, and a next action for the right lead.
The challenge
Useful call information needs to be captured and associated with the correct prospect.
What I built
Recording intake, transcription handoff, exact phone matching, AI analysis, validation, and CRM updates.
Review controls
Ambiguous matches, missing transcripts, and low-confidence analysis stop for review. This case demonstrates the implementation.
A fresh end-to-end execution example is still needed following a reported recording integration issue.
OPERATIONS IN PRACTICE
Follow-through beyond the workflows.
PROSPECT RESEARCH · SCHEDULING · CRMFrom prospect interest to a meeting
From prospect interest to a meeting
I researched prospects, maintained lead details, coordinated calendars, and followed up after executive conversations. A sampled October prospect record includes an accepted meeting, confirmation that the discussion took place, a company-profile follow-up, and a request for site information.
My contribution
Research, tailored communication, scheduling, and CRM next actions.
Recorded result
A confirmed prospect discussion and documented follow-through.
Tools
Monday.com, Outlook, Calendar, and Teams.
CUSTOMER SUPPORT · TROUBLESHOOTINGClosing the loop on a customer issue
Closing the loop on a customer issue
I handled a stuck-connector inquiry, attempted a remote restart, and followed up. The customer confirmed that their building manager helped physically release the cable and that the issue was resolved. My contribution was troubleshooting, communication, and checking the outcome.
ACCOUNT REVIEW · MIGRATION SUPPORTVerifying a migrated customer balance
Verifying a migrated customer balance
I helped check that a customer's prepaid credit appeared correctly after a platform change, communicated the status, and kept a separate subscription question open for confirmation. The work records document the balance issue as corrected.
MONTHLY REPORTING · EXCEPTION REVIEWPreparing reports for executive review
Preparing reports for executive review
I reviewed a monthly batch and organized its exceptions before accounting entries. The 5 October update records 54 reports: 42 marked approved for final preview and 12 held for review. This work covered report preparation; Xero entries were still pending approval.
CUSTOMER COMMUNICATION · BILLING SUPPORTClarifying an invoice inquiry
Clarifying an invoice inquiry
I checked an annual platform fee and replied to a customer with the confirmed information. The dated work update records the inquiry as sorted.
TELEGRAM · N8N · CREATIVE PLANNINGAffiliate creative preparation
Affiliate creative preparation
I also built workflows for product research, storyboards, reference-based image generation, prompts, and captions. Saved request state and delivery receipts help organize reusable outputs. These are creative preparation and image workflows; finished-video and campaign results are not claimed.
MY WORKING STYLE
Clear records.
Practical systems.
Consistent follow-through.
I like making scattered or repetitive work structured, trackable, and easier to manage.
04 / CONTACT
Let’s talk about
the work you
need handled.
Philippines · Remote
Open to executive and operations support opportunities.