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EXECUTIVE SUPPORT & AUTOMATION

Organized operations.Dependablefollow-through.

I’m Ken. I support executives and business development teams with communication, prospect research, accurate CRM records, and follow-ups. I also build n8n automations that connect work tools and keep important actions traceable.

Explore my work My résumé
Human support. Thoughtful automation.
Ken Andrei Cadungog wearing a black shirt

Ken Andrei Cadungog

Executive Assistant & Automation Specialist

Open to remote opportunities

Philippines · RemoteA little about me
MY EVERYDAY TOOLKITMonday.comOutlookTeamsn8nGoogle Workspace

01 / THE PERSON BEHIND THE PROCESS

A steady hand
behind busy teams.

I bring together executive support, business development, customer communication, data management, and practical automation.

From coordinating meetings to keeping CRM records accurate, I focus on clear communication and dependable follow-through. My background in government IT gives me a practical foundation for managing systems and information.

ResearchOrganizeCommunicateFollow through

Experience that
connects the dots.

EDUCATIONCivil Engineering studies

Southern Mindanao Colleges
2014 — 2020

01
Jan 2026 — Present

Virtual Assistant | Business Development Support

Australian Business Development Team · Remote

02
Mar 2024 — Sep 2025

Chief IT — Data Management Office

Pagadian City Mayor’s Office · Pagadian City

03
Feb 2023 — Mar 2024

Customer Support Representative

Private Employer · Remote

04
Jul 2022 — Jan 2023

Data Entry Specialist

Private Employer · Remote

02 / HOW I CAN HELP

Support that keeps
the work moving.

01

Executive & administrative support

Inbox and calendar coordination, meeting scheduling, action tracking, documentation, and reports.

OutlookTeamsCoordination
02

CRM & business development

Prospect research, contact verification, CRM organization, personalized outreach, and follow-up tracking.

Monday.comApolloResearch
03

Workflow automation

n8n workflows for research, communication, reminders, approval steps, and activity records.

n8nApprovalsAI tools
04

Customer & data support

Inquiry coordination, accurate documentation, record review, and data cleanup.

Customer supportData accuracy

03 / CONNECTED SYSTEMS

A connected way
to work.

Explore how my assistant, email, calendar, and CRM workflows connect. This is an illustrative walkthrough of the systems I built, using anonymized steps.

ONE COORDINATED WORKFLOW
Telegram
n8n
Outlook
Teams
Monday.com
Telegram · n8n · Microsoft 365 · Monday.com

Daily briefing

Bring scattered work context into one Telegram briefing.

  1. Telegram is the command hub for briefings, tasks, and work-tool access.

  2. n8n routes the request to connected reading and briefing workflows.

  3. Outlook email and calendar provide correspondence, meetings, and next actions.

  4. Teams messages add work requests and relevant team context.

  5. Monday.com provides lead records and follow-up context.

  6. The assistant returns the briefing and tracks task and delivery state.

Initial outreach

Move a researched prospect through drafting, checks, and a recorded send.

  1. Read CRM history to distinguish a fresh prospect from an existing conversation.

  2. Draft a personalized introduction, then check the final message and record.

  3. Send through Outlook and verify the sent copy before recording completion.

  4. Update the CRM with confirmed-send activity and a follow-up handoff.

Prospect follow-up

Keep follow-ups tied to due dates, conversation context, and confirmed sends.

  1. Use CRM correspondence and due dates to identify the next follow-up.

  2. Prepare a contextual follow-up; uncertain sends, replies, or opt-outs change the next step.

  3. Send the message through Outlook and check its recorded sent activity.

  4. Save confirmed activity and reconcile the attempt with the prospect record.

Choose a workflow, then a step to follow its connections.

04 / SELECTED WORK

Practical systems.
Real work behind them.

Four connected systems I built, alongside examples of my executive, CRM, and customer support work. Employer and client details are kept private.

Telegramn8n
Microsoft 365Monday.comBriefings & tasks
TELEGRAM · N8N · MICROSOFT 365 · MONDAY.COM

My Telegram operations assistant

Daily briefings, work alerts, tasks, and work-tool access in one assistant.

Read case study

The challenge

Important requests and next actions arrive across email, Teams, calendars, and CRM records.

What I built

A command hub connected to intake, briefing, alert, task, file-reading, CRM, and calendar workflows.

The result

A published assistant system with stored task and delivery state. Sending tools include approval checks and draft verification.

Work intakeBriefings & alertsTasks & actionsReviewed sending
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Personalized outreach
RESEARCH → CONTEXT → DRAFT
Final checksSent-copy verification ↗
N8N · MONDAY.COM · OUTLOOK · AI DRAFTING

Personalized initial outreach

Turn a researched lead into a tailored introduction and a traceable CRM record.

Read case study

The challenge

Fresh prospects need relevant outreach while existing conversations need different handling.

What I built

CRM history checks, structured email drafting, final mail and record checks, sent-copy verification, and a follow-up handoff.

Recorded work

30 prospects and 30 personalized outreach emails reported on 7 October 2026. Sampled CRM records show sent status and scheduled follow-up dates.

The records support outreach activity; they do not attribute every email or business result to this automation.

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Due dateConversation contextConfirmed-send record
N8N · MONDAY.COM · OUTLOOK · SEND RECORDS

Context-aware prospect follow-ups

A deliberate follow-up process with due dates, conversation checks, and confirmed-send tracking.

Read case study

The challenge

A new reply, an opt-out, or an uncertain earlier send should change the next step.

What I built

A workflow that checks previous correspondence and due dates, prepares messages, verifies sending, and reconciles saved attempts.

Recorded work

100 personalized follow-up emails reported on 16 September 2026. The workflow defines timing, review holds, and CRM updates around confirmed sends.

The daily figure describes operations work. Automation-specific response rates and time savings have not been measured.

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Recording→Transcript→CRM action
N8N · OUTLOOK · BUZZ · MONDAY.COM

Call recordings into CRM actions

Convert a recording into a transcript, a structured summary, and a next action for the right lead.

Read case study

The challenge

Useful call information needs to be captured and associated with the correct prospect.

What I built

Recording intake, transcription handoff, exact phone matching, AI analysis, validation, and CRM updates.

Review controls

Ambiguous matches, missing transcripts, and low-confidence analysis stop for review. This case demonstrates the implementation.

A fresh end-to-end execution example is still needed following a reported recording integration issue.

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OPERATIONS IN PRACTICE

Follow-through beyond the workflows.

PROSPECT RESEARCH · SCHEDULING · CRM

From prospect interest to a meeting

I researched prospects, maintained lead details, coordinated calendars, and followed up after executive conversations. A sampled October prospect record includes an accepted meeting, confirmation that the discussion took place, a company-profile follow-up, and a request for site information.

Read case study

My contribution

Research, tailored communication, scheduling, and CRM next actions.

Recorded result

A confirmed prospect discussion and documented follow-through.

Tools

Monday.com, Outlook, Calendar, and Teams.

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CUSTOMER SUPPORT · TROUBLESHOOTING

Closing the loop on a customer issue

I handled a stuck-connector inquiry, attempted a remote restart, and followed up. The customer confirmed that their building manager helped physically release the cable and that the issue was resolved. My contribution was troubleshooting, communication, and checking the outcome.

ACCOUNT REVIEW · MIGRATION SUPPORT

Verifying a migrated customer balance

I helped check that a customer's prepaid credit appeared correctly after a platform change, communicated the status, and kept a separate subscription question open for confirmation. The work records document the balance issue as corrected.

MONTHLY REPORTING · EXCEPTION REVIEW

Preparing reports for executive review

I reviewed a monthly batch and organized its exceptions before accounting entries. The 5 October update records 54 reports: 42 marked approved for final preview and 12 held for review. This work covered report preparation; Xero entries were still pending approval.

CUSTOMER COMMUNICATION · BILLING SUPPORT

Clarifying an invoice inquiry

I checked an annual platform fee and replied to a customer with the confirmed information. The dated work update records the inquiry as sorted.

TELEGRAM · N8N · CREATIVE PLANNING

Affiliate creative preparation

I also built workflows for product research, storyboards, reference-based image generation, prompts, and captions. Saved request state and delivery receipts help organize reusable outputs. These are creative preparation and image workflows; finished-video and campaign results are not claimed.

MY WORKING STYLE

Clear records.
Practical systems.
Consistent follow-through.

I like making scattered or repetitive work structured, trackable, and easier to manage.

05 / LET’S WORK TOGETHER

Let’s talk about
the work you
need handled.

Open to executive and operations support opportunities.

k.a.cadungog@gmail.com
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